How can I help you?
FREQUENTLY ASKED QUESTIONS
WHO ARE YOU?
We are an experienced manufacturer of more than 20 years, and we have exported and installed many products to more than 50 countries and regions. We design and manufacture fan coils, heat pumps, chillers, rooftop packaged units, air handling units, tent air conditioners, and export a variety of HVAC products to the international market.
HOW DO YOU GUARANTEE THE QUALITY OF YOUR PRODUCTS?
Incoming quality inspection. Strict detection toward raw material and components before acceptance. Strict detection and quality tracking during each step in the production process. Strict inspection on products before shipment and intact product packaging ensured.
WHAT ARE YOUR ACCEPTED DELIVERY METHODS, PAYMENT CURRENCY AND PAYMENT TYPE?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, CIP, Express Delivery; Accepted Payment Currency: USD, EUR, CNY; Accepted Payment Type: T/T, L/C, Western Union, Ali-pay. Language Spoken: English, Chinese, Spanish, Russian
WHICH PARTS OF YOUR PRODUCT CAN BE CUSTOMIZED?
Customer logo, Unit color, Cooling Capacity/Airflow and Compressor brand
HOW LONG IS THE DELIVERY TIME?
30-45 days after receiving the advance deposit payment.
WHAT IS YOUR PAYMENT STRUCTURE?
30% advance payment as deposit and 70% balance payment before shipment or irrevocable LC at sight.
WHAT IS THE PRODUCT WARRANTY PERIOD?
1.5 years for the main body of units, and 3 years for core components.
WHAT KIND OF MACHINERY TEST REPORTS CAN YOU PROVIDE?
After-sales Service Provided: Free spare parts, Video technical support, Commissioning and training, Field maintenance and repair service, Online support
WHAT AFTER-SALE CUSTOMER SUPPORT CAN YOU PROVIDE?
Video technical support, Online support, Spare parts, etc.